Privacy Policy

🏛️ 1. Overview & Scope

This Privacy Policy explains how Zinny Residence (operated by Zinny Empire Group, "we", "us", or "our") collects, uses, maintains, protects, and discloses personal information obtained from guests, website visitors, and community members through our website (shortlet.zinnyempire.com), WhatsApp communication channels, on-site residences, and digital advertising campaigns.

Whether you are reserving a luxury serviced apartment in Port Harcourt, registering for social events (such as our Monthly Birthday Celebrations, The Secret House Party 18+, or Karaoke Nights), or engaging with our ads on platforms like TikTok and Meta, we treat your personal data with utmost discretion and compliance under the Nigeria Data Protection Act (NDPA), Nigeria Data Protection Regulation (NDPR), and global privacy best practices.

📝 2. Information We Collect

We may collect several types of information from and about users of our services:

Note: We do not store full credit card numbers on our servers. All digital payments are processed through PCI-DSS compliant payment gateways.

🔍 3. How We Collect Your Data

We collect information through the following touchpoints:

• Direct Form Submissions: When you complete our community registration form on the homepage or our dedicated landing page (/join).
• Direct Reservation Inquiries: When you book an apartment or inquire via our website search and reservation booking forms.
• WhatsApp Concierge Chats: When you interact with our verified Concierge WhatsApp hotline (07068179546) or join the official Zinny WhatsApp Community Group.
• Automated Technologies (Cookies & Pixels): As you navigate through our site, automated tracking technologies collect telemetry data to measure ad effectiveness and site speed.

⚙️ 4. How We Use Your Information

We use information that we collect about you or that you provide to us to:

• Fulfill Reservations & Stays: Process apartment room bookings, arrange check-ins, guarantee uninterrupted power and Wi-Fi access, and manage housekeeping.
• Deliver Community Access: Connect you to the official Zinny WhatsApp group and send invitations tailored to your ticked interests (e.g. birthday celebrations, secret parties).
• Provide Dedicated Concierge Support: Answer inquiries, handle custom party hosting requests, and assist with transportation or dining recommendations in Port Harcourt.
• Measure & Optimize Ad Campaigns: Evaluate the performance of our advertising campaigns on TikTok, Meta, and Google, ensuring our ads reach relevant travelers and local event seekers.
• Maintain Safety & Security: Protect our premises, residents, and guests against fraud, unauthorized entry, or unlawful conduct.

📊 5. Marketing Pixels & Advertising Transparency

In accordance with advertising network compliance guidelines (including TikTok For Business, Meta Ads, and Google Ads), we disclose our use of client-side tracking technologies:

• TikTok Pixel: Helps us determine whether individuals who saw our TikTok adverts visited our website and registered for our Community. We utilize TikTok Advanced Matching (with secure hashing) to improve attribution accuracy.
• Meta / Facebook Pixel: Measures conversions from Instagram and Facebook, allowing us to deliver relevant shortlet accommodations to travelers visiting Rivers State.
• Google Analytics: Analyzes aggregate traffic patterns, visitor retention, and page loading performance.

You can manage or disable cookie preferences directly in your web browser settings at any time, or use platform-specific ad controls (such as TikTok Ad Preferences or Google Ad Settings).

🛡️ 6. Guest Discretion & Confidentiality Guarantee

• No Public Guest Lists: We never share, sell, or publicly release attendee names or contact lists for our private social events or Secret House Parties.
• Private Party Photography Policy: During confidential events (e.g. The Secret House Party 18+), strict photography rules apply — personal bedrooms and private suites are strictly no-camera zones.
• Secure Gated Security: 24/7 security personnel and discreet check-in procedures ensure your presence on property remains completely private.

🤝 7. Third-Party Sharing

We do not sell, rent, or trade your personal data to third parties for their commercial marketing purposes.

We only share data with trusted third parties under the following conditions:

• Service Providers: Cloud hosting providers, database infrastructure, SMS/email delivery providers, and payment gateways strictly to execute our services.
• WhatsApp / Meta: To facilitate instant messaging and community group communication upon your explicit request.
• Ad Measurement Partners: Anonymized, hashed interaction data shared with ad networks (e.g. TikTok, Meta) strictly for conversion optimization.
• Legal Obligations: When required by Nigerian law, court order, or governmental regulation to protect the safety, rights, or property of Zinny Empire or others.

🔐 8. Data Storage, Security & Retention

We implement appropriate technical, organizational, and physical security measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

• Encrypted Connections: All web traffic is encrypted using modern Transport Layer Security (TLS/HTTPS).
• Restricted Access: Access to reservation logs and lead lists is strictly restricted to authorized Zinny concierge personnel with role-based access control.
• Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, service your active reservations, or satisfy legal/tax requirements.

⚖️ 9. Your Privacy Rights & Choices

Under applicable data protection laws (including the NDPA and NDPR), you possess significant rights concerning your personal information:

• Right to Access: You have the right to request confirmation of whether we process your data and obtain a copy of it.
• Right to Rectification: You can request corrections to any inaccurate or incomplete personal information we hold about you.
• Right to Erasure ("Right to Be Forgotten"): You may request the deletion of your personal contact data from our lead database at any time.
• Opt-Out of Marketing / WhatsApp: You can leave our WhatsApp Community at any time with a single tap, or request that your contact details be removed from broadcast announcements.

📞 10. Contact Our Privacy Team

If you have questions, comments, or requests regarding this Privacy Policy or wish to exercise your data rights, please contact our Data Protection Officer: